Q: What is Service Mode in Koloni Lockers OS?
A: Service Mode streamlines drop-off and pick-up for service-based workflows such as IT repairs, laundry, or equipment maintenance. It ensures secure exchanges and real-time tracking.
Q: Who typically uses Service Mode?
A: IT departments, repair shops, dry cleaners, universities, property managers, and organizations offering equipment servicing or maintenance.
Q: How do I enable Service Mode for lockers?
A: From the management platform, assign lockers or compartments to “Service” mode under device settings.
Q: Can Service Mode run alongside other locker modes?
A: Yes. Compartments can be split so some run in Service Mode while others operate in Delivery, Asset, Storage, or Vending modes.
Q: How does the service drop-off process work?
A: Users place an item in a locker, confirm drop-off on web app, and the system logs the transaction and notifies the assigned admin or service provider.
Q: How are users notified when service is complete?
A: Once the service provider returns the item, the system automatically sends SMS, email, or push notifications to the user with pickup instructions.
Q: Can admins or providers schedule service pickups and returns?
A: Yes. Reservations and scheduled workflows can be configured so users know when and where to drop off or collect serviced items.
Q: What payment options are available for services?
A: Stripe integration supports pay-per-use with invoices tied to each transaction.
Q: How can admins track service transactions?
A: Every transaction is logged with user details, locker number, timestamps, service type, and payment information if applicable.
Q: What statuses are available in Service Mode?
A: Pending (awaiting pickup), In Progress (service started), Completed (ready for pickup), Cancelled, and Expired.
Q: How can service providers access lockers?
A: Providers can access the lockers to retrieve or return item via the admin management platform.
Q: Can Service Mode handle multiple service providers?
A: Yes. Admins can create user groups for different providers and assign lockers or locations accordingly.
Q: How are issues reported in Service Mode?
A: Users can report problems such as damaged items or incorrect service directly through the kiosk or web portal. Issues are logged and sent to admins.
Q: Can items be returned to a different locker than they were dropped off in?
A: Yes. Depending on configuration, items can be returned to the original locker or any available locker of the same size at the location.
Q: What notifications are supported in Service Mode?
A: Notifications include drop-off confirmations, service status updates, completion alerts, pickup reminders, and expiry warnings.
Q: Can refunds or adjustments be issued for services?
A: Yes. Admins can cancel transactions, issue refunds, or adjust payments directly in the management platform.
Q: How can admins restrict which users can request services?
A: Access can be limited to specific individuals or groups such as employees, residents, or members.
Q: Can admins remotely override locker access in Service Mode?
A: Yes. Admins can remotely open lockers, reassign items, or adjust transactions if needed.
Q: How does Service Mode improve efficiency for organizations?
A: It reduces manual handoffs, tracks all exchanges digitally, provides secure unattended access, and keeps users informed automatically.
Q: Can Service Mode integrate with external systems?
A: Yes. Transaction and service data can be exported for use with ERP, ticketing, or service management platforms.