Platform & General Use
Q: What is Koloni Lockers OS?
A: Koloni Lockers OS is a cloud-based smart locker management platform that centralizes locker and asset management. It provides tools like dashboards, workflows, reporting, reservations, pricing, and notifications to improve efficiency across industries.
Q: What industries use Koloni smart lockers?
A: Logistics, retail, gyms, hospitality, airports, transit hubs, schools, warehouses, residential complexes, and more.
Q: What are the main locker modes available?
A: Delivery, Asset, Storage, Vending, and Service.
Q: Can the system scale across multiple locations?
A: Yes. The platform supports unlimited locations, multi-tenant structures, and unique setups for each site.
Q: What devices can users interact with?
A: End-users interact with lockers through kiosks or web apps, while admins use the management platform.
Q: Does Koloni offer a mobile app for admins?
A: No. Admins and operators manage lockers via the cloud-based platform. Only kiosks and web portals are available for end-user interactions.
Dashboard, Reporting & Pricing
Q: What insights does the dashboard provide?
A: Real-time data on transactions, locker usage, revenue, and activity across locations. Data can be filtered by date, site, or organization.
Q: What kind of reports can be generated?
A: Customizable reports can be exported as graphs or tables and scheduled to automatically send to admins.
Q: What pricing models are supported?
A: Pay-per-use, time-based, weight-based, and subscription models, all processed securely with Stripe. Promo codes are also supported.
Q: Can I offer different pricing per location or product?
A: Yes. Multiple models can be active simultaneously and tied to locations, locker groups, or product categories.
Q: Can I track financial performance across sites?
A: Yes. Earnings reports can be filtered by organization, site, or time period for detailed revenue insights.
Devices, Inventory & Products
Q: What details are available for each locker device?
A: Each locker record includes locker number, size, hardware type, assigned mode, state (open/locked), status (available/reserved/maintenance), product assignment, and access control.
Q: What is the 'Locker Wall'?
A: A visual map of a locker unit showing which compartments are available, reserved, or under maintenance.
Q: Can I set up different locker sizes?
A: Yes. Each door’s width, depth, and height can be configured and labeled with custom names/images.
Q: How can I track inventory?
A: Products can be logged with SKU, ID, price, and description. Groups help organize items by type (e.g., laptops, electronics).
Q: What advanced inventory options are available?
A: Product groups support charging time, auto-repair, and return flexibility to maintain product health.
Q: Can products be tied to specific lockers?
A: Yes. Products can be assigned to lockers based on size, group, or location.
Q: How is lock hardware configured?
A: Each locker door is linked to a lock. Each hardware manufacturer has their own unique identifiers like board id, lock id, terminal number, lock number, etc.
Users, Access & Team Management
Q: Who are the different types of users?
A: End users – Customers or staff accessing lockers. User groups – Grouped users (e.g., departments, teams) with specific access rules. Team members – Admins, members, or viewers who manage the system.
Q: How do users access lockers?
A: By entering OTP (sent to phone/email) for web-app use, using PIN codes or being preloaded by an admin for kiosk use.
Q: What roles can admins assign to team members?
A: Admin (full control), Member (limited), Viewer (read-only).
Q: How do admins access the kiosk app?
A: Admins log in with their Admin PIN code, which also provides access to kiosk settings.
Q: How are users organized for access control?
A: Users can be assigned into groups (e.g., staff, students, residents), making it easier to manage permissions at scale.
Q: Can access be restricted by group or individual?
A: Yes. Access controls can be applied to specific lockers, locations, or groups.
Q: How are admins notified of user-reported issues?
A: Issues reported through kiosk/web are logged in the platform and automatically sent to the assigned location admin.
Operations, Transactions & Support
Q: How are transactions tracked?
A: Each transaction includes transaction number, order ID, user details, locker number, location, mode, status, refund option, and amount.
Q: What statuses can transactions have?
A: User pickup (awaiting retrieval), Finished (complete), Cancelled (by admin), and Expired (past deadline).
Q: Can lockers be reserved in advance?
A: Yes. Reservations can be made by admins in the platform or users via web page.
Q: How are issues reported and tracked?
A: Issues are logged with statuses: Pending, In Progress, Resolved. Reports are generated and sent to admins.
Q: What notifications are supported?
A:. Notifications are customizable per workflow. Admin can create their personalized notifications (sms/email)
Q: What is the multi-tenant feature used for?
A: It allows OEMs or resellers to create sub-organizations under their account, each with independent environments.
Q: Can refunds be issued?
A: Yes. Admins can end or cancel transactions and issue refunds directly on the transaction.
Q: How does Koloni handle maintenance mode?
A: Lockers can be manually or automatically set to maintenance, preventing access until cleared by admin.
Q: What conditions can trigger auto-maintenance?
A: Admins can enable settings like charging time (locker unavailable until item is charged) or auto-repair after X transactions.