Q: What is Storage Mode in Koloni Lockers OS?
A: Storage Mode enables secure, temporary storage for personal items, packages, or equipment. It’s ideal for gyms, transit hubs, hotels, campuses, and public spaces.
Q: Who typically uses Storage Mode?
A: End-users like travelers, hotel guests, gym members, students, and event attendees who need short-term storage.
Q: How do I enable Storage Mode for lockers?
A: From the management platform, assign lockers or compartments to “Storage” mode under the device settings.
Q: Can Storage Mode be combined with other modes?
A: Yes. Some compartments can be set for Storage while others operate in Delivery, Asset, or Vending modes.
Q: How do users reserve a locker for storage?
A: Users can reserve lockers through the kiosk or web app, or admins can create reservations for them in the management platform.
Q: How do users access a storage locker?
A: Users authenticate with email/phone number (option for OTP verification) on kiosk or OTP verification after scanning QR code for web-app use. Once verified, the user can access lockers for deposit or retrieval.
Q: Can users store items without a reservation?
A: Yes. Users can use the lockers by walking up to kiosk or using the web-app.
Q: How are users notified about their storage reservation?
A: Notifications are sent via SMS, email, or push alerts with locker details and customized messages by the admin.
Q: How long can items stay in storage?
A: Admins can configure time limits for each locker. Notifications and expiry rules ensure lockers aren’t left occupied indefinitely.
Q: What happens if a storage period expires?
A: The locker is flagged as expired, notifications are sent to the user, and admins can clear or reassign the locker.
Q: Can admins override lockers in Storage Mode?
A: Yes. Admins can remotely unlock lockers or end transactions.
Q: What payment models are supported in Storage Mode?
A: Storage can be monetized with pay-per-use, time-based billing, or subscriptions. Payments are processed through Stripe.
Q: Can storage lockers be restricted to certain users?
A: Yes. Access controls allow admins to restrict storage lockers to specific groups, members, or residents.
Q: How can admins track usage of Storage Mode?
A: The platform logs all transactions, including user details, locker numbers, time stamps, and payment information.
Q: What statuses are available for storage transactions?
A: Active, Finished, Cancelled, and Expired.
Q: How are issues reported in Storage Mode?
A: Users can report locker or access problems via kiosk or web app. Issues are logged with statuses and forwarded to admins.
Q: Can refunds be issued for storage transactions?
A: Yes. Admins can cancel or adjust transactions and issue refunds directly through the platform.
Q: What notifications are supported in Storage Mode?
A: Storage event start, storage event completion, reminders about expiration deadlines, charged amount, and expiry alert.
Q: How does Storage Mode maintain security?
A: Secure OTP, email/phone number, QR access, transaction logs, and group-based access restrictions ensure safe storage.
Q: Can Storage Mode support event-based storage (e.g., concerts, conferences)?
A: Yes. Temporary setups can be configured for events, allowing attendees to rent lockers for the duration of the event.