Q: What is Delivery Mode in Koloni Lockers OS?
A: Delivery Mode transforms lockers into secure pickup points for last-mile delivery, reducing failed deliveries and ensuring 24/7 access.
Q: Who typically uses Delivery Mode?
A: Couriers, delivery companies, e-commerce retailers, property managers, residential communities, and mailrooms.
Q: How do I enable Delivery Mode for lockers?
A: In the management platform, navigate to Devices and assign lockers or locker units to “Delivery” mode.
Q: Can different lockers run in different modes simultaneously?
A: Yes. Some compartments can be in Delivery mode while others operate in Asset, Storage, or Service mode.
Q: How do couriers deliver packages?
A: Couriers log in at the kiosk (or scan a QR code), choose delivery, select a locker, place the parcel inside, and confirm the drop-off.
Q: Do couriers need accounts to use Delivery Mode?
A: Yes. Couriers can be added as users or groups in the management platform for secure and trackable access.
Q: How are recipients notified of a delivery?
A: The system sends automatic SMS, email, or push notifications with locker details and pickup instructions.
Q: How do users access their deliveries?
A: By entering an OTP, PIN code, or scanning a QR code provided in their notification.
Q: Can multiple packages be assigned to the same user?
A: Yes. Users can have multiple deliveries at once, with each package assigned to its own locker.
Q: What happens if the locker size doesn’t fit the package?
A: Couriers can select a larger compartment (if available). If none fit then they can select "Not delivered in Locker" option and leave the package at the location designated by the admin.
Q: How can admins track and monitor deliveries?
A: The management platform logs user info, locker number, timestamps, and current status of every delivery.
Q: What statuses are available for delivery transactions?
A: User Pickup (package delivered and awaiting user pickup), Finished (package picked up by user), Cancelled (by the admin), and Expired (past the expiration deadline).
Q: What happens if a package is not picked up on time?
A: The system flags the locker as expired and notifies the admin. Admins can reassign or remove the package.
Q: Can admins remotely override lockers in Delivery Mode?
A: Yes. Admins can unlock lockers or cancel deliveries via the platform.
Q: What notifications are supported in Delivery Mode?
A: Delivery event start, delivery completion, reminders, alert of expiration.
Q: Can users schedule a pickup time?
A: Users can pick up their package at their convenience, allowing for after hour and weekend pick-up.
Q: How do users report issues with deliveries?
A: Through the kiosk or web portal. Issues are logged automatically with statuses and sent to admins.
Q: Can refunds be issued in Delivery Mode?
A: Yes. If using a pay-per-use or subscription workflow, admins can cancel transactions and issue refunds.
Q: How is security maintained in Delivery Mode?
A: Access is controlled via OTP/PIN/QR, logs are stored for every transaction, and admins can restrict access by courier or user group.
Q: Can Delivery Mode integrate with parcel carriers?
A: Yes. Koloni supports integrations with major parcel companies and networks, enabling lockers to act as official pickup points.