Q: What is Vending Mode in Koloni Lockers OS?
A: Vending Mode transforms lockers into automated vending machines, allowing users to securely purchase or access products through kiosks or web apps.
Q: Who typically uses Vending Mode?
A: Warehouses, educational facilities, gyms, small businesses, retail stores, and organizations that want to dispense items like electronics, tools, or merchandise.
Q: How do I enable Vending Mode for lockers?
A: From the management platform, navigate to Devices and assign lockers or compartments to “Vending” mode.
Q: Can some lockers run in Vending Mode while others use different modes?
A: Yes. Locker units can be mixed across Vending, Asset, Storage, Service, or Delivery modes.
Q: What types of products can be dispensed in Vending Mode?
A: Electronics, tools, office supplies, rental items, gym gear, or retail products. Any item can be inventoried, priced, and assigned to a locker.
Q: How are products managed in Vending Mode?
A: Products are listed in the inventory with SKU, ID, description, price, and assigned to product groups for organization.
Q: What are product groups in Vending Mode?
A: Groups are used to categorize items (e.g., “Electronics” or “Snacks”).
Q: How do users purchase items from Vending Mode?
A: Users log in at the kiosk or web app, select an available product, complete payment, and the locker opens automatically.
Q: What payment models are supported in Vending Mode?
A: Stripe integration supports pay-per-use and subscription-based vending. Admins can configure pricing per product or group.
Q: Can vending items be reserved in advance?
A: Yes. Admins can allow users to reserve products for pickup at a later time.
Q: How do admins track vending transactions?
A: The management platform logs transaction details such as user info, item purchased, locker number, payment amount, and timestamps.
Q: Can vending transactions issue refunds?
A: Yes. Admins can cancel or refund transactions directly from the platform if items are returned or issues occur.
Q: How are low-stock or out-of-stock products managed?
A: Admins can monitor product levels in the inventory dashboard and receive alerts when stock is running low.
Q: Can admins restrict who can purchase vending items?
A: Yes. Products can be restricted to certain user groups or individuals through access control settings.
Q: What notifications are supported in Vending Mode?
A: Users can receive purchase confirmations.
Q: Can product returns be enabled in Vending Mode?
A: No. Items cannot be returned to the same locker but they can be returned to management and admin can process refunds.
Q: How are issues reported in Vending Mode?
A: Users can report problems (e.g., defective product or failed dispense) through the kiosk or web app. Issues are logged and assigned to admins.
Q: Can admins override locker access in Vending Mode?
A: Yes. Admins can unlock lockers or cancel transactions remotely.
Q: How does Vending Mode improve efficiency for organizations?
A: It reduces staff workload, provides 24/7 automated access, ensures inventory tracking, and improves accountability.
Q: Can Vending Mode integrate with other business systems?
A: Yes. Inventory and sales data can be exported for integration with ERP, POS, or accounting systems.